Need assistance? Reach us at customer.care@meizel.ae

Ring doesn't fit? Need an exchange?

If your ring doesn't fit or you'd like to exchange any item, please get in touch with us first at customer.care@meizel.ae. We'll guide you through the next steps before anything is sent back.

For exchanges or resizing, a fee of full shipment cost applies. Items needs to be send back to us, all the instructions and address details will be provided. 

Returns

We accept returns within 30 days of delivery. To process your return, please have your order number or proof of purchase ready.

Exchanges

We replace items that arrive defective or damaged, and we can exchange the same item for a different size within 30 days of delivery.

Before sending anything back

Please contact us first so we can confirm the return or exchange instructions. This ensures your package is handled correctly and nothing gets missed.

Other ways to reach us

You can also reach us via Instagram. Email remains the most efficient option for keeping everything organised by order number.